Privacy Policy

Respecting your privacy is fundamental to how we operate. This Privacy Policy explains how Spin House collects, uses, discloses, and protects personal and technical information when you register, play, make transactions, or interact with our platform. Our aim is to be clear about the types of data we handle, the purposes for which it is processed, and the choices available to you. Questions or requests about personal data can be directed to our support team; contact details are provided in your account area.

Types of data we collect

Personal data includes name, email, date of birth, address, identity documents provided for verification, and payment details necessary to process deposits and withdrawals. Technical data covers IP address, device identifiers, browser and operating system, and connection logs. Transactional and gameplay data consists of account balance history, deposits, withdrawals, bets, wins, losses, game selections, and loyalty or rewards activity.

How information is used

Information is processed to create and manage accounts, complete payments, verify identity, and provide customer support. Data also supports fraud prevention, anti-money laundering checks, dispute resolution, and compliance with legal obligations. Operational uses include analytics, service improvement, and responsible gaming interventions to detect and address risky play patterns.

Legal and compliance purposes

We use data to meet regulatory requirements, perform know-your-customer checks, cooperate with law enforcement or regulatory requests, and maintain records for tax or audit purposes. Processing for these purposes is necessary to operate the platform lawfully and securely.

Data protection and security practices

Access to personal data is restricted to authorized personnel and contracted service providers who require the information to perform their roles. We use industry-standard technical measures such as encryption in transit, secure protocols, and access controls. Regular security reviews, staff training, and incident response procedures are in place to reduce risk, although absolute security cannot be guaranteed.

Cookies and tracking technologies

Cookies and similar technologies are used to maintain sessions, remember preferences, enable functionality, and collect analytics. Third-party analytics and advertising providers may set cookies subject to their own policies. You can manage cookie settings via your browser or device and may opt out of certain tracking through available privacy controls.

User rights regarding their data

Account holders have the right to access, correct, or request deletion of personal data, subject to verification and legal retention requirements. Requests to restrict processing or obtain a portable copy of data will be handled in accordance with applicable law. To exercise these rights, contact support and provide proof of identity; we aim to respond within a reasonable timeframe.

Data sharing and third parties

We share personal data with payment processors, identity verification providers, game suppliers, and fraud prevention services where necessary to deliver our services. Third-party processors act under contract and are required to implement appropriate safeguards. Transfers across jurisdictions may occur and are governed by contractual or other legal protections.

Updates to this privacy policy

Policy updates may be made to reflect changes in legal, technical, or operational practices. Material changes will be communicated via the platform or by email where appropriate. Regular review of this page is recommended to stay informed about how personal information is handled.