Stay in Control

Our commitment to safe and responsible play is central to how we operate. As an operator, Spin House places player welfare above all, offering clear tools and guidance to help players manage their activity and maintain control. This page outlines our approach to prevention, support, and intervention, and explains the options available if play becomes a concern. Accessible resources, transparent policies, and respectful customer assistance form the backbone of our Spin House Responsible Gambling efforts, and we encourage all players to use these measures proactively to protect themselves and others.

Player Protection Principles

Protecting vulnerable players is a core principle that guides our policies and procedures. Policies are designed to promote informed choices, prevent harm, and ensure fair treatment for everyone who uses our services. Our approach includes ongoing monitoring of activity patterns, clear account controls, and prompt, confidential support when concerns are identified.

Tools to Manage Gambling Activity

Deposit Limits

Players can set deposit limits to control how much money is added to an account over daily, weekly, or monthly intervals. These limits are adjustable through account settings and can be reduced immediately; increases may require a cooling-off period to reduce impulsive changes.

Loss Limits and Bet Controls

Options to set maximum loss thresholds and bet size restrictions are available to help manage risk and protect bankrolls. Limits apply to real-money activity and are enforced to prevent accidental overspending or chasing losses.

Time Limits and Reality Checks

Session reminders and reality checks are provided to help players stay aware of time spent playing. Timers and periodic prompts can be enabled so players receive notifications after set intervals, encouraging breaks and mindful play.

Self-Exclusion and Cooling-Off

When a player needs a more decisive step, self-exclusion and cooling-off periods offer temporary or longer-term breaks from our services. Requests are handled promptly and confidentially, with account restrictions applied across the platform for the chosen duration.

Recognizing Signs of Problematic Behaviour

Changes in play patterns, rapidly increasing stakes, chasing losses, or neglecting personal responsibilities are common indicators that help may be needed. Our monitoring tools, along with player reports, allow us to identify behaviour that may signal harm and to take appropriate steps to offer support.

Guidance for Staying in Control

Practical strategies support responsible play: set and stick to financial limits, schedule gaming-free days, avoid playing while stressed or under the influence, and review account activity regularly. Discussing play openly with trusted friends or family can also help maintain perspective and balance.

Access to Professional Help and Support Organisations

We encourage anyone who feels their gambling is a problem to seek professional assistance. Confidential support services and helplines provide counselling, assessment, and treatment options. Contact our support team for referrals and information on reputable organisations that specialise in problem gambling.