Responsible Gambling
At Spin House we take responsible gambling seriously. Player safety and controlled play are core parts of how we operate. We aim to give players practical tools and clear information so everyone can enjoy gaming within their own limits.
Our player protection principles
We promote safe, responsible play by keeping tools easy to access, protecting account data, and responding quickly when a player asks for help. We encourage informed choices, fair treatment and prompt support for anyone who needs to change their playing habits.
Activity-control tools
You can control your activity directly from your account or by contacting our support team. Available options typically include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - restrict how much you can lose over a set period.
- Session reminders - periodic pop-ups that remind you how long you have been playing.
- Account breaks - short cooling-off periods to pause play for a chosen time.
- Self-exclusion - temporary or permanent account closure if you need a longer break.
How to set limits
Limits can usually be set in account settings. If you prefer, contact support and we will guide you through the process. Adjustments are applied according to the options shown in your account and may require confirmation to take effect.
Self-exclusion and account closure
If you decide you need to stop playing for a while, self-exclusion is available. You can request a temporary timeout or a longer exclusion through your account settings or by contacting support. We will process requests in line with our procedures and help with next steps.
Signs of problematic behaviour
Watch for warning signs such as:
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or other commitments because of play
- Borrowing money to fund gambling or hiding gambling activity
- Feeling distressed, anxious or unable to stop
Practical tips to stay in control
Simple steps can help you manage play responsibly:
- Set a budget before you start and stick to it
- Use deposit and loss limits to avoid overspending
- Take regular breaks and use session reminders
- Never gamble with money needed for essentials
- Talk to someone you trust if play starts to worry you
Professional help and support
If gambling is causing problems, please seek professional help. We provide links to external support organisations on our Responsible Gambling page inside the site, and we can help direct you to appropriate services. If you need immediate assistance with account controls, contact our support team and we will act to help you manage your account.