Data Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games, make payments or otherwise interact with Spin House. We take user privacy seriously and aim to be clear about the data we handle and the choices available to you.
Types of data we collect
Personal data
When you register or verify your account we may collect personal data such as your name, date of birth, contact details, proof of identity and address, and any information you provide to customer support. This information is used to create and maintain your account and to meet verification requirements.
Technical data
We collect technical information necessary to run the service, including device type, browser, IP address, device identifiers, operating system, and game session data. This helps us deliver the site correctly on mobile and desktop and to diagnose technical issues.
Transactional data
Transactional records include deposit and withdrawal history, payment method details required to process transactions, bet and game activity, bonus interactions, and loyalty point activity. We keep this data to manage accounts, process payments and prevent abuse.
How we use your information
We use collected data to operate your account, process deposits and withdrawals, confirm identity, detect and prevent fraud, respond to support requests, and provide personalised site functionality. Data also supports compliance checks, responsible gaming measures and internal reporting on activity and trends.
Data protection practices
We apply reasonable administrative, technical and organisational measures to protect personal data against unauthorized access, loss or misuse. Access to personal data is limited to employees and contracted service providers who need it to perform their duties. We also maintain backups to support data availability and recovery.
Cookies and tracking technologies
We use cookies and similar technologies to enable basic site functions, remember your preferences, analyse usage and improve performance. Third-party analytics and advertising tools may set cookies when you visit. You can control cookie preferences via your browser settings or the site cookie control where available.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information, and request deletion of data where applicable. You may also object to certain processing or withdraw consent for specific uses. Some rights may be limited where we are required to retain data for legal or operational reasons.
Access, correction and deletion
To review, correct or request deletion of your data, use the account settings where available or contact support. We will respond to valid requests and explain any limitations. For account closure or data requests you may be asked to verify your identity before changes are made. Contact support at [email protected] if you need help with these options.
Information sharing and third parties
We may share data with third-party service providers necessary to operate the service, such as payment processors, identity verifiers, fraud prevention providers and hosting partners. We require such partners to protect data and limit their use to agreed purposes. We may also disclose data where required by law or to protect legal rights.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified through your account. Please review the policy periodically to stay informed about how we handle personal information.