Get in touch with our team
Our support team is available to help with account questions, verification, withdrawals, technical concerns, or general feedback. Contact us any time for quick help with deposits, bonus queries, or navigating the site. Use live chat for immediate replies, email for detailed requests, or call our support line for urgent matters. We aim to resolve standard enquiries promptly and guide you through any account-related process.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat 24/7; email replies usually within 2 business hours |
| General Enquiries | [email protected] - for billing, payments and account queries; response Mon-Fri, typically within 24 hours |
| Affiliate Enquiries | [email protected] - partnership requests and marketing queries. Response within 48 hours for partners |
| Phone | +1 415 672 3891 |
| Working hours | Mon-Fri, 09:00-18:00 (local time) - available online and by phone |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please include a clear subject line, your account ID or username, and up-to-date contact details to avoid delays. Attach any relevant files as PDFs or images so we can review and respond more quickly.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, usually via live chat or email. Complex issues such as document verification or payment disputes may take longer to resolve and could require additional review time depending on their nature. We appreciate your patience and will update you as soon as we have more information.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Send us your thoughts so we can make the experience better for all players. Every message is read carefully by our team and used to refine features, promotions, and usability. Share what you like, what’s missing, or any issues you’ve found. We take every comment seriously.